PowerFingers carries a ninety (90) day warranty. If you would like to return your PowerFingers or have an issue within the warranty period, please call our customer service line at 855.573.6477 or email us at: firstname.lastname@example.org to request a Return Authorization Number (RA#).
The following must be included with your request:
- What is the date you purchased your set of PowerFingers?
- From where did you purchase the set?
- Specifically, which color broke?
- Please describe the exercises you have been practicing and indicate whether or not the exercise was being performed with your hand alone or in conjunction with an instrument? (If so, which instrument please?)
- So we may provide as much information as possible about the failure to the manufacturing plant, can you take and forward any pictures?
- What is your exact mailing address please (for replacement)?
Once we provide you with your Return Authorization, write the RA# on the outside of the box and ship it to us at PowerFingers:
PowerFingers by System5
575 Pine Tree Road
Jenkintown, PA 19046 USA
Your PowerFingers may not last forever…
It is important to remember that PowerFingers are not indestructible! Our product will endure wear and will – eventually – contingent upon even normal use and the nature of that use – need to replaced. The lack of latex in PowerFingers contributes to it’s wear-and-tear.
Our product is latex free for two reasons:
The first is the increasing occurrence of latex allergies. Did you know that latex allergies can develop over time with continued exposure to any product/s containing latex?
The second is that the lack of latex keeps PowerFingers delicate enough to allow for intricate finger exercisers. Though PowerFingers are still durable for repeated stretching, this is limited to the span of any fully extended hand or other System5 recommended exercises. Additionally, when used in conjunction with instruments during exercise, consistent contact with an instrument (think strings or metal edges, etc.) can contribute to a reduced lifespan of your PowerFingers.